Prerequisites
Required permissions: Admin or Staff role with classroom management access, as well as device accessibility on the student's device
Supported platforms: Web-based (Chrome, Edge, Safari) for the admin
Device type: Desktop or laptop (for the admin) - iOS/iPadOS/macOS/Windows/Android/ChromeOS (for the students)
Supported OS (for Trio Student -Agent app)
Android: 7 and higheriOS: 17 and higher
Windows: 10 and higher
macOS: Sonoma (14.0) and higher
Chromebook: The Latest update is recommended
Network requirements: Stable internet connection with access to
education.trio.so
Before You Start
Trio Education’s Classroom module enables centralized class management, linking devices, students, staff, and policy profiles to educational groups.
Classrooms serve as the primary structure for assigning management profiles to enrolled students and their devices. Ensure you have at least one profile and staff account set up before initiating classroom creation for smoother onboarding.
Step 1: Navigate to the Classes Section
Log in to the Trio Education dashboard via
https://education.trio.soFrom the left-side menu, click Classes
Expected result:The Class Management screen displays current classrooms and options
Step 2: Add a New Class
Click the + Add class button
In the Add new class dialog, fill in:
Class name* (mandatory)
Stage* (select from junior high school or senior high school)
Profile for SOD devices (optional)
Profile for BYOD devices (optional)
Staff (optional)
Expected result: Form captures initial classroom details
Troubleshooting this step:
Issue: Mandatory fields not filled → Solution: Ensure “Class name” and “Stage” are selected
Common mistake: Skipping profile assignment → Prevention: Assign default profiles early for automation
Step 3: Configure Location and Avatar
Choose location and geofence:
Select “Same as Trio school’s” (default)
Or select “Define new location and fence” if customization is needed
Choose an avatar from the predefined icons
Click Continue
Expected result: Location and visual identity are linked to the class
Step 4: Complete Class Creation
Review confirmation: Classroom added successfully
Choose Done or click Add new class to repeat the process
Expected result: Class appears in the Class List with selected stage, profile, and linked devices/students
Step 5: View or Edit Existing Classes
In the Class List, click the ⋮ three dots next to a classroom
Select from:
View: Opens class details (devices, students, staff)
Edit: Modify name, profiles, or assigned staff
Remove: Deletes the classroom from the system
Expected result: Class metadata updates in real-time upon confirmation
Next Steps
Immediate actions:
Assign students and link devices to the class
Review and apply profiles for policy enforcement
Related configurations:
Device enrollment
Profile creation (SOD/BYOD)
Student import or manual entry
Troubleshooting
Issue | Symptom | Cause | Solution |
Class not saving | Form is blocked | Required field missing | Ensure “Class name” and “Stage” are filled |
Avatar not applied | Default icon used | Avatar not selected | Select a visible avatar before proceeding |
Geofence not applying | Class has no location | The default location was not found | Define a custom fence manually |
If you have more questions, please contact the Trio Education team.