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Android enrollment guide (Enterprise, Work profile)

Learn how to enroll user's Android device with Work profile.

Prerequisites:

  • Device: A supported Android device.

  • Admin Requirements: Ensure your IT admin has provided the necessary QR code or pairing code for enrollment.

  • Google Play Store: Ensure access to Google Play for installing required apps.

Step 1: Access Google Services

  1. Open Google Services: From the device, go to Settings.

  2. Tap on Google Services (or similar option on your device).

  3. Select All Services to access device policy settings.

Step 2: Set Up Work Profile

  1. Navigate to Device Policy: Look for Set up your work profile under the Device policy section in the Google Services menu.

  2. Agree to Terms: A screen will prompt you to agree to terms and conditions for the work profile setup. Review and tap Agree to proceed.

  3. Work Profile Setup: Tap Next to continue. Your work profile setup will begin.

Step 3: Enter the Enrollment Code

  1. Scan the QR Code: Your IT administrator will provide a QR code to scan (or enter the pairing code manually).

    • Tap on Scan to scan the QR code provided by the admin.

    • Alternatively, tap Enter code manually if you have the code.

  2. Install Management Tool: After scanning the code, the device will ask you to install the Trio management app.

Step 4: Install Trio

  1. Scan App for Safety: Google Play Protect will scan the app. You may receive a prompt for App Scan Recommended—tap Scan app to proceed.

  2. Install the App: Once the scan is complete and the app is marked safe, tap Install to complete the installation process.

Step 5: Completing Work Profile Setup

  1. Work Profile Creation: After installing the required management tool, the device will set up a Work Profile. This profile keeps work apps separate from personal apps.

  2. Access Work Apps: Once the setup is complete, you will see a Work section in the device’s app launcher, alongside your Personal apps. This ensures clear separation between work and personal data.

Step 6: Verify and Complete Enrollment

  1. Verify Profile: After the enrollment process finishes, check that your work apps are installed under the Work tab.

  2. Confirm Device Enrollment: Once the work profile is set up, the device is fully enrolled in your organization’s enterprise management system.

Troubleshooting:

  • App not installing: If the management app fails to install, ensure that Google Play Protect is enabled and that the device has internet access.

  • Profile not set up: If you do not see the work profile in the device’s app launcher, contact your IT admin to confirm the correct profile setup and ensure the device is correctly paired.

  • Permission issues: If you encounter permission issues, ensure all required permissions were granted during the enrollment process.

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