Prerequisites
Required permissions: Kiosk management access
Time estimate: 5-10 minutes
Device requirements: Enrolled Android devices
Before You Start
Kiosk Mode is a comprehensive lockdown framework that allows administrators to restrict a device to a specific, purpose-driven environment. Depending on your business needs, you can configure Trio to lock a device into a Single-App, Multi-App, or Digital Signage display.
Impact: Devices using this kiosk will be restricted to the selected application(s) only. Users cannot exit to the home screen or access other apps without meeting configured exit conditions.
Preparation: Ensure target applications are added to your Trio App Library and pushed to the devices before applying the Kiosk policy.
Step 1: Access Kiosk & Configure Basic Settings
Navigate to Fleet > Policy Management > Kiosk mode.
Click the Create button.
Enter a name in the Kiosk name field.
Add an explanation in the Description (Optional) field.
Select the Android platform.
Step 2: Select Kiosk Mode
Select the mode you want to apply: Single-App, Multi-App, or Digital Signage.
Note: Digital Signage is only available on devices that are not enrolled via Android Enterprise Dedicated Device mode.
Step 3: Add Applications & Files
Choose between the Application or File shortcut tabs:
Application: Select from your Android app library. Use the search bar and filters (Name, Category, Source) to find specific apps.
File shortcut: Use the Add file button to upload PDF documents or video files. These appear as icons on the Kiosk launcher.
Note: Supported only on Non-Android Enterprise (Legacy) dedicated device mode.
Background Apps: Use this for apps that must run silently to support your main kiosk app (e.g., adding the Dialer app so a CRM kiosk can make calls). Background apps stay hidden from the home screen.
Step 3b: Media & Content (Digital Signage Only)
When configuring Digital Signage, apps are replaced by a Media Playlist.
1. Uploading & Organizing Media
Add Media: Click + Add to upload or select images (JPG, PNG) and videos (MP4).
Reorder Items: Use the Drag Handle (=) to change the playback loop order.
Manage Files: Use the three-dot menu to remove or preview content.
2. Default Settings for All Media
Image Playback: Set Fit to full screen, define Loop & Duration, and choose Transitions (e.g., Fade, Slide).
Video Playback: Configure global rules for looping, volume, and trimming.
Display Behavior: Lock brightness and use "always-on" configurations for 24/7 playback.
Step 4: Customize Behavior & Access
Note on Compatibility: Features vary between enrollment methods. Every option features an Info Icon (ⓘ); click it to verify support for your enrollment type.
Exit Kiosk Mode
Kiosk exit password: Define the password required to exit the kiosk locally on the device.
Number of taps: Specify how many consecutive taps trigger the password prompt (e.g., 10 taps to prevent accidental pop-ups).
App catalog access: Enable this to allow users to install other approved apps via the Trio App Catalog while remaining locked in the kiosk.
Single-App Mode Specifics
Exit gesture: Since there is no launcher, select a movement (e.g., Swipe toward the center from bottom-right) to reveal the password field.
Run app all the time: Automatically relaunches the app if it crashes or the device reboots.
Delay app launch: Set a delay (0–300 seconds) to allow system services (like VPN) to initialize before the app starts.
Device Interaction Controls
System & Settings Access: Block or permit access to core device settings.
Network & Connectivity: Manage access to Wi-Fi, Hotspot, and Mobile Data.
Bluetooth Controls: Control pairing with peripherals like scanners or printers.
Screen & Display Controls: Manage screen timeout, brightness, and Screen Capture restrictions.
Navigation & System UI: Block system bars and gestures to prevent users from "escaping" the kiosk.
Hardware Button Controls: Disable physical keys like Volume, Power, or Factory Reset.
Step 5: Appearance
Note: These features are specifically for Android Non-Enterprise enrollments.
Home Screen Layout: Toggle Hide app labels or adjust Icon size (Small, Medium, Large).
Branding & Colors: Enable Show top bar, enter a Brand name, upload a Brand logo, and set the Top bar color via hex code.
Wallpaper & Background: Upload a Custom wallpaper and set the App icon label color to ensure readability.
Lock Screen Behavior: Toggle Enable lock screen to apply a branded entry screen.
Step 6: Assignment
Click Create Kiosk to save the policy.
Group Assignment (Recommended): Assign the policy to Device Groups for automatic deployment to all matched devices.
Specific Device Assignment: Assign via the Device Detail page for individual testing.
Troubleshooting
Configuration not saving: Ensure all required fields are complete and check your network connection.
Apps not displaying in library: Verify the apps are added to Software Management and you have the correct permissions.
File uploads failing: Ensure files are PDF or MP4 format and check that they do not exceed size limits (recommended under 100MB for stability)