Step 1: Open your ticket
Go to:
Support Center → Tickets
Click on the ticket you want to reply to.
Step 2: Review the latest message
Before replying, check the latest message from the support team.
They may:
Ask for more details
Request logs or screenshots
Provide a solution
Make sure you understand what is needed.
Step 3: Write your reply
Scroll to the reply section and write your message.
You can:
Answer questions
Provide additional details
Share updates about the issue
Step 4: Submit your reply
Click Submit to send your response.
Your message will be added to the same ticket conversation.
When should you follow up?
You should reply when:
Status is Waiting on Customer
You have new information
The issue is not fully resolved
You need clarification
Best practices
Keep all communication in the same ticket
Be clear and specific in your reply
Include screenshots or videos if needed
Avoid creating a new ticket for the same issue
Tips
Always read the last message carefully
Respond as soon as possible when action is required
Provide complete information to avoid delays