Submitted
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The support team has received your request and will review it shortly.
In Progress
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They may be investigating the issue, testing, or preparing a response.
Waiting on Customer
This means the support team needs more information from you.
You should:
Open the ticket
Read the latest message
Reply with the requested details
Your ticket will not move forward until you respond.
Resolved
This means your issue has been handled and a solution has been provided.
You should:
Review the solution
Confirm if everything works as expected
If the issue is not fully resolved, you can reply to the same ticket.
Closed
This means the ticket has been fully completed and no further action is expected.
If you still have the same issue, you can:
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Or create a new one
How status changes
Ticket status can change based on:
Updates from the support team
Your replies
Resolution of the issue
Tips
Always check the latest status before replying
If the status is Waiting on Customer, respond as soon as possible
Keep all updates in the same ticket