Step 1: Open the ticket form or ticket
You can add attachments when:
Creating a new ticket
Replying to an existing ticket
Step 2: Upload your file
In the attachment section, click to upload your file.
You can attach:
Screenshots
Screen recordings
Images or videos related to the issue
Step 3: Check file requirements
Make sure your files meet the requirements:
Maximum 5 files
Supported formats: .png, .jpg, .mp4
Maximum size: 30MB per file
Step 4: Submit the ticket or reply
After adding attachments:
Submit your ticket
or
Send your reply
Your files will be included in the ticket conversation.
When should you add attachments?
Add attachments when:
You want to show an error
You are reporting a bug
You need to explain a visual issue
The support team asks for more details
Tips
Use clear screenshots
Highlight the issue in your image if possible
Keep files relevant and not too large