Step 1: Open the Tickets section
Go to Support Center → Tickets
Step 2: Click on “Create ticket”
Click the Create ticket button to open the ticket form.
Step 3: Choose a ticket type
Select the type of request you want to submit.
Available options:
Support Request → General help or questions
Trio Bug report → Report a bug
Feature request → Suggest improvements
Bug / Technical Clarification → Ask technical questions
Step 4: Fill in ticket details
Common fields
Ticket title → Short summary
Message → Detailed explanation
Dynamic fields based on ticket type
Support Request
When selecting Support Request:
Operating system (required)
Priority
Trio Bug report
When selecting Bug report:
Platform / OS (required)
Severity (required)
If not filled, validation errors will appear:
Feature request
When selecting Feature request:
Reason → Explain why this feature is needed
Bug / Technical Clarification
When selecting this option:
Only the title and message are required
Step 5: Add attachments (optional)
You can attach files to help explain your issue.
Supported:
Up to 5 files
Formats: .png, .jpg, .mp4
Max size: 30MB
Step 6: Submit your ticket
Click Submit to send your request.
What happens next?
After submission:
Your ticket is created
Status is set to Submitted
The support team reviews your request
You will receive updates inside Trio
💡 Tips for faster support
Provide clear and detailed descriptions
Include steps to reproduce issues
Attach screenshots or videos
Select the correct ticket type