Step 1: Open Tickets
Go to:
Support Center → Tickets
This is where all your support requests are listed in one place.
Step 2: View your tickets
You will see a table with all your tickets.
Each ticket includes key information such as:
ID
Title
Status
Priority
Request type
Created date
This helps you quickly understand the current state of each request.
Step 3: Search and sort
You can easily find and organize your tickets.
You can:
Search tickets by title or keywords
Sort by date, title, status, or request type
This is useful when you have multiple tickets.
Step 4: Open a ticket
Click on the ticket title to open it.
This will take you to the ticket's detailed view.
Step 5: View ticket details
Inside the ticket, you can see all related information.
You can:
View the full description
Check status and priority
Read all messages and updates
This is where all communication happens.
Step 6: Reply to a ticket
You can reply to provide more details or respond to the support team.
To reply:
Open the ticket
Write your message
Submit
Your reply will be added to the same ticket.
When should you reply?
You should reply when:
The status is Waiting on Customer
You have additional information to share
The issue is still not resolved
Tips
Keep all communication in the same ticket
Avoid creating duplicate tickets for the same issue
Add clear details to help with faster resolution