Effective communication is the backbone of any enterprise management system. Whether it's alerting administrators to critical device status changes or sending enrollment instructions to end-users, your emails need to be reliable, professional, and branded.
The Trio SMTP Module gives you full control over how your system sends these emails. This feature is available to both Cloud and On-Premise customers, allowing you to use your own secure mail infrastructure instead of a generic sender.
Configuring Your SMTP Server
To begin sending emails through your own provider, navigate to Email Settings > SMTP Setting. This configuration ensures that Trio can securely connect to your mail server.
Required Parameters:
Server Address: Enter the host name or IP address of your mail server (e.g.,
mail.yourcompany.com).Port: Choose the appropriate port for your security protocol:
25: For unencrypted connections (not recommended for sensitive data).
587: Used for STARTTLS encryption.
465: Used for SSL/TLS encryption.
Encryption Method: Select the method that matches your port (Unencrypted, STARTTLS, or SSL/TLS).
From Address: This is the email address your users will see in their "From" field.
Authentication: Enter the username and password for the account authorized to send emails.
Before saving your changes, use the Send test email button at the bottom of the screen. This will send a sample message to your administrator account, verifying that:
The server connection is successful.
The encryption and authentication are working.
By taking control of your SMTP settings, you ensure that Trio’s automated workflows are delivered with the professional authority of your own corporate domain.
Branding Your Email Templates
Once your server is connected, you can move to the Email templates tab to customize the "look and feel" of your outgoing messages. A consistent brand builds trust with your employees and clients.
Customization Options:
Content Description: Add a default footer or description that will appear at the bottom of your system-generated emails.
Logo Uploader: Replace the default Trio logo with your own company logo. Simply drag and drop your
.pngor.jpgfile (up to 2GB) into the uploader.Other Links: You can link directly to your organization’s support contact page or upload logs directly for troubleshooting.
Social Connectivity: Enable the LinkedIn page URL toggle to include your official LinkedIn profile link in the email footer, helping users stay connected with your company updates.
