With Trio Support, you can:
• Create and track support tickets
• Communicate directly with the support team
• Access helpful resources and guides
• Stay informed about product updates and system status
Where to find Trio Support
You can access Trio Support directly from the main navigation inside the platform.
Overview of the Support Center
When you enter the Support Center, you’ll see three main sections:
Overview → A quick summary of your tickets and helpful actions
Tickets → A full list of all your support requests
Resources → Help articles and documentation
Understanding the Overview page
🎫 Ticket Summary
This section shows the current status of your tickets:
Submitted → Your request has been received
In Progress → The support team is working on it
Waiting on Customer → More information is needed from you
Resolved → Your issue has been completed
⚡ Support Actions
Quick access to key support features:
Contact Trio Support
Knowledge Base
Changelog
Roadmap
Share Feedback
Service Status
Recent Tickets
You can also quickly view your most recent tickets directly from the Overview page.
When should you use Trio Support?
Use Trio Support whenever you need to:
Report a bug or issue
Ask for technical help
Request a new feature
Follow up on an existing request