The Device List is the central hub for monitoring and managing every enrolled endpoint in your organization. From this single view, IT admins can track real-time device status, check compliance, view ownership, and perform management actions without switching between tools.
The Device List provides not only high-level summaries such as OS version, serial number, and last seen time but also administrative context such as user assignments and tags. With integrated search, filters, and actions, it enables precise oversight of both company-owned and BYOD devices.
Key Features
1. Search and Filters
Managing a large device fleet requires quick navigation. The search and filter bar helps admins instantly locate devices by:
Search fields: device name, assigned employee, enrollment date.
Filters:
Assigned to – filter by specific employees or groups.
Enrollment date – narrow down to recently added or legacy devices.
Platform – focus on macOS, Windows, iOS, iPadOS, or Android.
Filtering before running reports or taking bulk actions ensures accuracy during audits and daily operations.
2. Device Information Columns
Each row in the Device List displays structured details to give admins quick context:
Name & OS – device identifier with OS version.
Serial Number – hardware identifier for asset management.
Last Seen – real-time or last activity check-in timestamp.
Assigned To – shows the user responsible for the device.
Tags – classification labels for quick grouping.
Enrollment Date – when the device was added to management.
This format ensures IT can quickly identify both technical state and ownership context.
3. Tags
Tags act as flexible labels for organizing devices. They can represent user roles, policies, or operational states. For example:
Student, Employee, Admin – roles and ownership.
Locked, Kiosk, BYOD – configuration or compliance state.
Marketing, Beta – department-specific or testing groups.
Tip: Tags can also be used in automation, compliance checks, or reporting.
Tooltip example: “Tags categorize devices for easier grouping, filtering, and policy application.”
4. Device Actions
The Actions menu provides contextual tools for administrators to manage devices directly:
Assign to AutoPilot – link to enrollment/provisioning workflows.
Assign to user – connect to a specific user.
Assign to Both – combine AutoPilot setup with user assignment.
Remote Desktop – initiate a remote session if enabled.
Edit Tags – add or remove categorization labels.
Archive – retire unused devices without deleting records.
This reduces time spent switching between modules and makes device operations immediate.
5. Device Details Page
Clicking on a device opens the full details view, offering in-depth technical and compliance insights:
User Info – assigned user, user group, and blueprint.
Operating System – OS version, build, release date, and update status.
Enrollment – method (manual/automated), managed status, ownership (COD/BYOD).
Security & Compliance – DEP assignment, supervised mode, compliance results.
Key Highlights – real-time status, OS updates, location tracking, compliance, and more.
This view is crucial for troubleshooting and compliance validation.
Use Cases
Identify inactive endpoints by filtering “Last Seen” values.
Group and isolate non-compliant or locked devices.
Verify device ownership for audits and HR processes.
Export lists by tags, enrollment dates, or platforms for executive reporting.
Best Practices
Regularly review tags for consistency.
Use Archive for unused or decommissioned devices.
Always filter before running bulk actions to prevent accidental changes.
Check Last Seen before marking devices inactive or escalated.
Troubleshooting
Even with a streamlined interface, you may encounter issues when working with the Device List. Below are common scenarios and solutions:
Device not appearing in the list
Cause: Device not yet enrolled or failed enrollment sync.
Solution: Confirm enrollment method, refresh the page, or re-enroll the device.
Tags not updating or missing
Cause: Changes not synced or incorrect permissions.
Solution: Ensure you have tag management rights and refresh. For persistent issues, contact your IT admin.
Device shows “Offline” despite being active
Cause: Device hasn’t checked in recently.
Solution: Verify internet connectivity and ensure the Trio Agent is running.
Archived devices still visible in the active list
Cause: Filters not applied.
Solution: Use the “Archive” tab filter to separate retired devices.
Actions unavailable (grayed out)
Cause: Insufficient permissions or unsupported device type.
Solution: Check your role permissions or confirm the device supports the intended action.