To successfully set up a trial instance in Trio MDM, please ensure you meet the following prerequisites based on the device types you intend to enroll.
1. Prerequisites for Android Devices
Google Account
A Gmail account is required to set up Android Enterprise Mobility Management (EMM) for device enrollment.
2. Prerequisites for Apple Devices
Apple devices can be enrolled in one of two modes:
Supervised Mode – Provides full control over the device, making it ideal for corporate-owned devices.
Unsupervised Mode – Offers limited control, best suited for Bring Your Own Device (BYOD) scenarios.
Below are the prerequisites for each mode:
2.1 Supervised Mode (Corporate-Owned Devices)
Supervised mode allows organizations to fully manage and enforce policies on their devices.
Requirements:
Apple Business Manager (ABM) Account
Required to access the Device Enrollment Program (DEP) and Volume Purchase Program (VPP).
Enrollment link: Apple Business Manager
Apple Push Notification Service (APNs) Certificate
Enables secure communication between the MDM and Apple devices.
Requires an Apple ID with developer privileges.
Setup guide: APNs Certificate Configuration
Mobile Device Management (MDM) Solution
Required for configuring and enforcing policies.
Supported MDM solutions include Trio MDM.
DEP-Eligible Apple Devices
Devices must be purchased from Apple or an authorized reseller and linked to the organization’s ABM account.
Check device eligibility: DEP Enrollment Guide
Wi-Fi or Ethernet Connection
A stable network connection is necessary for over-the-air enrollment.
Supervision Configurations
Supervision can be set up via:
DEP (automated enrollment) – Recommended for corporate-owned devices.
Apple Configurator (manual method for non-DEP devices).
Setup guide: Supervised Devices Explained
MDM Profile Assignment in ABM
Devices must be assigned an MDM profile in Apple Business Manager before activation.
Guide: Assign MDM Profiles
Apple IDs for Managed Apple IDs (Optional)
Managed Apple IDs enable user-specific policies within ABM.
Guide: Managed Apple IDs
2.2 Unsupervised Mode (BYOD – Bring Your Own Device)
Unsupervised mode allows organizations to manage certain aspects of a device while maintaining user privacy.
Requirements:
Apple Push Notification Service (APNs) Certificate
Required for MDM communication.
Guide: APNs Configuration
MDM Solution
The MDM solution must support user-initiated enrollment.
User-Initiated Enrollment in Apple Business Manager (ABM)
ABM is mandatory even for BYOD enrollment.
Users must manually enroll their devices via:
Settings → General → VPN & Device Management
Wi-Fi or Cellular Connection
A stable network connection is required.
User Consent for Enrollment
Users must approve the enrollment process on their device.
Limited Control & Data Segmentation
Personal data remains private, while corporate apps and configurations are managed separately.
More details: Apple's BYOD Enrollment Guide
2.3 Additional Notes for Apple Enrollment
DEP enrollment is strongly recommended for corporate-owned devices to automate setup and management.
Unsupervised mode is best for BYOD (employee-owned) devices where full control is not required.
ABM enrollment takes approximately 2–3 weeks, so it is recommended to start the process early.
3. Prerequisites for Windows Device Enrollment
To enroll Windows devices in Trio MDM, please ensure the following requirements are met:
Windows 10 or Windows 11
The device must be running a supported version of Windows.
No Antivirus Installed
Any third-party antivirus software should be uninstalled before enrollment to prevent conflicts with MDM policies.
Device Must Not Be Enrolled in Another MDM
If the device is already enrolled in another MDM solution, it must be unenrolled before adding it to Trio MDM.
Next Steps
Ensure all necessary prerequisites are in place before beginning the enrollment process.
For Apple enrollment, initiate ABM registration early to avoid delays.
If you need further guidance, refer to the provided links or reach out for assistance.