Prerequisites
Required permissions: Device enrollment access
Minimum Trio version: Current web interface
Supported devices: Windows 7 and above
Time estimate: 5-10 minutes
Additional requirements: Active pairing code, company name as configured in Trio
Before You Start
Use pairing code enrollment when deploying devices to end users or when you prefer not to use admin credentials directly on the device. This method allows automatic assignment to specific departments when the pairing code is configured accordingly.
The enrollment process installs the Trio agent and establishes management connection. The initial system check verifies no conflicting MDM solutions are present.
Have your pairing code and exact company name ready before starting the installation.
Step 1: Download the Trio Agent
Navigate to Devices > Enroll new device > Windows
Click Windows Agent to download the installer directly
Expected result: Agent installer downloads to your device
Alternative - Share via Direct Link:
Click Direct Link to copy the download URL
Send this link to the device user via email
User downloads the installer from the shared link
Step 2: Run the Installer
Double-click the downloaded Trio Installer file
Wait while the system performs compatibility checks
Expected result: "Welcome to Trio" screen appears with loading indicator
Step 3: Continue Enrollment Process
Click Continue Enrollment when system check completes
Wait for agent download to complete
Expected result: Download progress bar reaches 100%
Step 4: Select Enrollment Type
Select Mobile Device Management (MDM) when prompted
Click the right arrow to proceed
Expected result: Pairing credential entry screen appears
Advanced Configuration:
Remote Monitoring and Management (RMM): Choose only if your organization specifically requires RMM-only enrollment
MDM is recommended for full device management capabilities
Step 5: Enter Pairing Credentials
Enter the 6-digit pairing code from the Trio portal
Enter your company name exactly as configured in Trio
Click Confirm & Next
Expected result: Enrollment completes and close button appears
Alternative Authentication Method:
Enter IT admin username and password instead of pairing code
Use this method when admin is performing enrollment directly
Next Steps
Immediate actions:
Close the Trio Installer application
Verify device appears in Trio portal under enrolled devices
Related configurations:
Configure device policies and restrictions
Install required applications through Trio
Set up compliance monitoring
Troubleshooting
Pairing Code Rejected:
Symptoms: "Invalid pairing code" error message
Cause: Code expired, mistyped, or company name mismatch
Solution: Verify code is current in portal and company name matches exactly
System Check Fails:
Symptoms: Error during initial compatibility check
Cause: Existing MDM enrollment
Solution: Remove existing MDM enrollment
Agent Download Interruption:
Symptoms: Download stops or restarts repeatedly
Cause: Network connectivity or firewall restrictions
Solution: Ensure stable internet connection