The Device Information page in Trio offers a centralized and detailed view of any managed device in your organization—whether it's a laptop, desktop, tablet, or phone. This view is essential for IT administrators, security teams, and compliance officers who need real-time insight into device health, compliance, and operational details.
🖥️ What Is the Device Information Panel?
The Device Information panel is a dynamic dashboard that presents a comprehensive profile of an individual device. Each profile includes vital metadata, such as:
Device Model and Ownership
Operating System and Version
Enrollment and Supervision Status
Security Compliance Results
Network Configurations
App Update Needs and CVE Findings
At the top of the panel, as shown in the example below:
You’ll see:
Device Name
Model (e.g., MacBook Pro M1)
Ownership Type (e.g., Company Owned or BYOD)
Supervised Status
Visual Tags for attributes like
macOS,Refurbished,Repaired,Complied, etc.
Key Sections Explained
1. User Info
Displays the user currently assigned to the device.
Shows the user group and the Blueprint (policy configuration) applied.
2. Operating System
Lists the OS name, version, and build number.
Tracks update status and shows whether an update is available.
Shows the latest supported version and release/update dates.
✅ Supports macOS, Windows, Android, iOS, and iPadOS.
3. Enrollment Details
Type and method of MDM enrollment (e.g., Manual, Auto).
Ownership status (BYOD or Company Owned).
Dates for first and last enrollment.
Sync status, agent version, and install dates.
Supervision and DEP (Apple only) are also reflected here.
📌 Enrollment methods vary across platforms. iOS/iPadOS use APNs; Android may use Samsung Knox.
4. Hardware
Displays model name, processor info, RAM, and storage.
Lists serial numbers, UUIDs, and MAC/Bluetooth addresses.
Indicates battery health and status (where supported).
💡 Refurbished or repaired devices may include these tags in the header for easy identification.
5. Security Info
Total controls passed/failed out of 176+ compliance checks.
Jailbreak or root status (for mobile devices).
Activation Lock, Passcode, and Secure Boot status.
Certificate verification.
Lists CVEs found in the last 7 days and pending app updates.
🛡️ Security actions like “Remediate” or “Exclude this device” are available to act on non-compliance.
6. Network Configuration
Wi-Fi
Shows IP, subnet, gateway, DNS, SSID, and encryption type.
VPN status and whether MAC randomization is enabled.
Ethernet
Detailed Ethernet IP and DNS configurations.
Cellular (Mobile Devices Only)
Shows carrier name, IP, gateway, DNS, and VPN status.
🔌 Private MAC and Low Data Mode are also tracked for mobile OS versions.
7. Global Proxy
Lists proxy protocol (e.g., HTTPS or WireGuard).
Server address, port, DNS redirection, and authentication.
Connection status with optional user credentials (e.g., username, masked password).
🌍 Helps enforce global network policies across devices.
Device Tags and Status Indicators
Tags under each device provide quick context:
macOS / Windows / Android / iOS — OS platform
BYOD / COD — Ownership type
Refurbished / Repaired — Lifecycle state
Complied / Non-Compliant — Security compliance summary
Supervised / DEP — Apple-specific MDM enhancements
A green dot beside the device icon shows it is online and active.
Use Cases for IT Teams
Compliance Auditing: Confirm which devices are meeting policy.
Security Monitoring: Detect rooted/jailbroken or vulnerable devices.
Inventory Management: Track ownership, model, and hardware usage.
Network Control: Review Wi-Fi, Ethernet, and VPN usage per device.
App Governance: Identify devices with outdated or risky applications.
Navigating Between Devices
From the Devices tab:
Click on any listed device.
Access tabs like
Details,Security,Users,Profiles,Applications,Alerts, etc., for deeper exploration.Use the Actions button to perform remote operations such as wipe, lock, or remove.
Final Notes
The Device Information panel is uniform in structure, yet adaptive in depth based on OS platform and enrollment type. Whether you're managing a refurbished macOS laptop or a fully supervised iPad Pro, you’ll have full visibility and control at your fingertips.