Prerequisites

Required permissions: A valid Trio admin or user account.
Supported platforms: Web browsers (Chrome, Safari, Firefox, Edge).
Device type: Desktop or laptop recommended for best experience.
Additional requirements:
- Access to your company-specific Trio domain
- Your account email and password
- MFA/Passkey device if authentication is enabled

Before You Start

Trio uses company-specific domains and secure authentication to ensure your dashboard remains protected. Before signing in, confirm that you know your organization’s Trio URL and have access to any verification methods your admin has enabled (MFA or passkeys).

If you are logging in for the first time, you may need to create your admin domain or complete the “Get Started” setup flow.

Step 1: Visit Trio’s Login Page

Open your browser and go to https://www.trio.so.
Click Log in in the top-right corner.

Expected result: You land on the login portal that lets you choose between School and Business accounts.

Step 2: Select Your Environment

Choose School or Business, depending on your organization.
Click Login to School or Login to Business.

Step 3: Enter Your Company Domain

In the domain login window, enter your organization’s company name.
Select your region from the dropdown (e.g., .eu, .us).
The system forms your full domain: company.region.trio.so.
Click Log in.

Step 4: Enter Your Email and Password

Confirm that the domain displayed (e.g., mycompany.us.trio.so) is correct.
Enter your email address.
Enter your password.
(Optional) Select Remember me.
Click Continue.

Step 5: Complete Authentication (MFA or Passkey)

Depending on your organization’s security setup:

Option A — Verification Code (MFA)

Open your authenticator app.
Enter the 6-digit code.
(Optional) Select Remember this device for 30 days.
Click Continue.

Option B — Sign in with Passkey

Next Steps

Once logged in, you can:

Manage your devices
Configure policies
Monitor security status
Access services such as Asset Management, File Management, and more

Troubleshooting

Incorrect domain

Issue: The domain you entered doesn’t match your organization.
Solution: Confirm the exact domain with your admin or check your welcome email.

Invalid login credentials

Issue: Wrong email or password.
Solution: Use the Forgot password link to reset your credentials.

Didn’t receive verification code

Possible causes:
- Authenticator app not synced
- Phone time incorrect
Solution:
- Sync your authenticator app time settings
- Try Try another method if enabled